Marvin L Mxm

Reading reviews

What's the deal? How come so many complaints? Come on, you have the potential to go big. Hire some vets if you want a great company. I have tried to go into my account but am unable to access. I tried to go to "Forgot Password" But nothing happens. Any e-mails come back from postmaster'
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Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

1 comment
Diantha Sdq

Hi I had no problem when I ordered my Apple Watch strap I try to get on there website got on but it won’t let me open the Apple Watch strap what going on

Marvin L Mxm
map-marker Wellsville, New York

Reading reviews

What's the deal? How come so many complaints? Come on, you have the potential to go big. Hire some vets if you want a great company
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john m Nns

I used to buy from them, now ripped off

Ordered before Christmas, I called and they said they were swamped from Christmas orders and would get back to me.. crickets. website down no way to call RIPPED OFF!
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Loss:
$60
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Florida, New York

Horrible company!!

Horrible company that claims to heal/ help people through their advanced edge technology. The CEO of the company tells his employees to go online and "give good reviews." Most of his employees sign up using fake names & emails to write a good review for the company. Don't buy into this!!! Such a scam. This guy scams people telling them it will help their health & makes a profit from it!!!
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Reason of review:
Not as described/ advertised
Anonymous

Survivalstraps Customer Care Review

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Service is Rude! Merchandise is cheap and overpriced.
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Reason of review:
Poor customer service
Anonymous

Survivalstraps Bracelet Review

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They did not stamp in what I requested (if you're going to star out a curse word please tell me before the check out option and not in fine print) even if it had been what I wanted it was barely visible. For how much I paid I expect custom to be custom and visible on decent materials. The metal feels like cheap plastic I'll be surprised if it lasts a year.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Clarksville, Maryland

Great service. Great merchandise. Fast delivery

I ordered two survival straps. Each time , they were slightly off in measurement. I sent them back each time, and am totally satisfied with the service, and getting the correct adjustment. A small difference in size can make a big difference, and they got it totally right. They are very easy to get on the phone, and respond by email quickly. Besides, one can customize the strap. Tremendous variety---and, it's made in America. That meant a great deal to me. I've looked all over the internet , and haven't found a site that had such a terrific combination of colors. Manuel Lazerov
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Pros:
  • Terrific service
Reason of review:
Good quality
Anonymous
map-marker Buxton, Maine

Bracelet Review

Usmc not the same as the picture it is plastic and emblem you can hardly see not what I ordered.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Idaho Falls, Idaho

BAD CUSTOMER SERVICE AND POLICY

I bought a medical bracelet from this outfit and year later needed to change my medical info. I just need a new decal but was told I would need to buy a new bracelet? Got a song and dance about how hard it is to put on a decal? and that bracelet would have to be unlaced to do it, which in not true. Customer service rep was rude when I asked for her boss she hung up on me. As my emergency contact number has changed my bracelet is useless. I had also wanted to purchase a $500 Garmin watch from them but this outfit will no longer get my business or from my medical center, S&R and LE. Good job of shooting your selves in the foot over a stick-on that could save a life.
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Loss:
$50
Anonymous
map-marker Johannesburg, Gauteng

Never received my parcell from them!

I ordered my straps in March 2014, its now end June 2014, still haven't received them. They said they will resend them, after sending mails for feedback, still no feedback received. Ill make sure I advertise their service all over the Internet, Groups, Bulletins, Forums, Facebook, Twitter, you name it. They send all these wonderful, friendly mails but after that absolutely no service, once they get your money you have had it, write it off! Useless Company, don't waste your money!!! Useless Company, don't waste your money!!! Useless Company, don't waste your money!!! Useless Company, don't waste your money!!! Useless Company, don't waste your money!!!
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Loss:
$100
2 comments
Guest

Awful service, awful attitude. Overpriced

Guest

Ordered mine on a Monday night. Recieved " Shipped" email on Wednesday. Recieved strap on Saturday....no complaints here!

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Anonymous
map-marker Tucson, Arizona

Product too small, no longer exchangeable

I purchased a survival straps bracelet in July and it fit Ok but my wrist grew as time went by and now they say I have to order a whole new one just because of that fact, they won't let me send my other back and have it re-sized to fit I will Never Buy another thing from this company. this is completely Ridiculous and gives a new meaning to the term customer Non Service .unacceptable and uncalled for, if I would've known about this HORRIBLE SERVICE before I ordered it,I never would've actually done it I bought it to support the Firefighters and I got SCREWED because I tried to help a charity event, by buying the Survival Straps bracelet
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Loss:
$35
5 comments
Guest

Umm, do you get to return a pair of pants if you get fatter?

Guest

My wrist grew. Lol you fat ***.

Guest

Obviously never made a paracord bracelet - you can't take an already made bracelet and resize it to a larger size - smaller size if it's a good deal too large, possibly. But it's not like a watch band where you just get a new size if you outgrow the bracelet.

Also, it's possible the cord wasn't pre-shrunk which if it's not companies tend to mention that the bracelet may shrink when it gets wet. If they don't mention that, then it's preshrunk and not their fault your wrist got bigger.

Guest

What a Fat Baby you get Fat an you want them to make it right! Dumb *** go on a Diet, an do not say the weight gain was Medical!

Please GROW UP DO NOT BLAME PEOPLE FOR YOURE EATING HABBITS I HAVE NEVER BOUGHT FROM THEM BUT I WILL TODAY.

I M NOT A EMPOYEE EITHER!

BILL

Guest

DON'T buy from this company EVER

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WebsurferAZ
map-marker Kingman, Arizona

Survival Straps (Tough Gear Inc)

This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!! they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!! This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!! they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!!This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!! they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!!
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Loss:
$33
19 comments
Guest

The. Ssgoing on with no reportame thing s

Guest

I placed my order on 8/1/13 & received it on 8/6/13! Got just what I wanted great service!!! :)

Guest

I received an incorrect order and wasn't pleased with the non-existent email response to my friendly complaint. I did find a number to contact them, and my call was answered in just a couple minutes.

The guy I got on the phone was polite and apologetic, and went out of his way to make my order right and make it as easy for me as possible. I do wish I had purchased through PayPal, but now that everything is resolved, it is a good product and I would buy from them again. ANY company could have shipped an incorrect item - it's how they resolve the issue that will affect whether I share how great they are or bash them every chance I get.

I could only be more pleased if the order had been right, but its just human error. :/ :zzz

Guest

i ordered two straps for me and one for my wife back in dec 2012 and the order was wrong!!!! so i called them over 10-15 times and emailed them over 10 times and still no customer service at all !!!!!!!!!!!!!!!!!!!!!!!!!

they take your money and thats that ..... you think they care, i don't think so...they has so many complaints at the bbb site its a joke !!!!!!! there product is good as the customer service is !!!

so in that case, no customer service there product is full of *** to me !!!!!!!! very upset over three months and no calls or emails returned !!!!!!!!!!

Guest
reply icon Replying to comment of Guest-613740

Nice English, is it your second laguage?

Guest

Well, my husband ordered a survival strap for me. He showed me what he ordered and it seemed kind of masculine, so I'm trying to get in contact with them to change my order to something else.

(My husband is in the AF & currently overseas.) I called them at least 10 times yesterday, and they never answered their phone. I left a message, which has yet to be returned 24 hours later. I also emailed them last night. I just decided I'd google "survival straps complaints"...

and now I find all of this. This is HORRIBLE. They've already taken the money out of our bank account.

Now I fear I will never get what I want, simply because they don't respond to things. The way they are conducting business has to be illegal in some way.

Guest

They promote our troops in a BIG way. I bought 3 straps thinking a percent of my purchase would be contributed to The Wounded Warrior Project as they claim to be a proud sponsor of the project. In looking through their literature, I fear I may have been duped.

Guest

Please will someone from this company return my email overbyjodo23@***.com or please return my phone call 615-423-****.I am a cancer patient with time running out. Wanted to wear the bracelet I ordered on 07-28-11.

Have all information about my order printed off. thank you so much

Guest

24hr response on lots of questions by email. Friendly service.

I got my watchband fast but my watch does not have pins so the strap would not fit. They had me send in the watch itself, custom wove the strap onto my fave watch and sent it back. A little more turn around time on the custom job but it is AWESOME. The other stuff they made for me is really nice too.

Sounds like they grew too fast.

Give 'em another shot. They treated us GREAT!

Guest

This was the first year of operation and had trouble keeping up. They have added employees and customer service. It is a good product, hope you try it again.

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